Please read these Terms of Service carefully before using ASL Connection's website or services. By submitting a service request, creating an interpreter account, or otherwise using our platform, you agree to these terms.
1. About ASL Connection
ASL Connection LLC ("ASL Connection," "we," "us," or "our") is a Washington State limited liability company operating as an ASL interpreter referral agency. We connect organizations and individuals seeking ASL interpreting services with qualified independent contractor interpreters and CDIs.
EIN: 42-1926665 · WA State LLC, est. 04/15/2026
2. Services provided
ASL Connection provides interpreter referral and coordination services, including:
- Matching service requests from clients with qualified interpreters
- Managing scheduling, dispatch, and assignment confirmation
- Processing invoicing and payments to independent contractor interpreters
- Compliance tracking and document management for interpreters
- Online portals for clients and interpreters to manage their relationship with ASL Connection
3. For clients and organizations
Service requests
When you submit a service request, you are requesting that ASL Connection locate and assign a qualified interpreter for the specified date, time, location, and requirements. Submission of a request does not guarantee fulfillment — ASL Connection will make every reasonable effort to fill your request and will notify you promptly if we are unable to do so.
Cancellation policy
Cancellation fees may apply depending on the notice provided:
- More than 72 hours notice: No charge
- 48–72 hours notice: 50% of the estimated assignment fee
- Less than 48 hours notice: 100% of the estimated assignment fee
- No-show or same-day cancellation: 100% of the estimated assignment fee plus any interpreter travel costs incurred
Cancellation fees may be waived at ASL Connection's discretion for documented emergencies.
Payment terms
Invoices are issued following completion of services. Payment is due within 30 days of invoice date unless otherwise agreed in writing. Late payments may be subject to a 1.5% monthly interest charge. Clients are responsible for all reasonable collection costs including attorney fees if payment is not received.
Accuracy of information
You agree to provide accurate and complete information when submitting service requests. Inaccurate information that results in a mismatch, no-show, or other service failure may result in charges as described above.
4. For interpreters and CDIs
Independent contractor status
Important: Interpreters working with ASL Connection are independent contractors, not employees. You are responsible for your own taxes, insurance, equipment, and professional compliance. ASL Connection will issue Form 1099 for payments made to you during the tax year.
As an independent contractor, you:
- Set your own rates and availability
- Retain the right to accept or decline any offered assignment
- Are responsible for your own professional liability and other insurance
- Are responsible for maintaining your own professional certifications and compliance documents
- Are not entitled to employee benefits of any kind from ASL Connection
Assignment acceptance and cancellation
Once you accept an assignment, you are committing to fulfill that assignment. Cancellation after acceptance is subject to the following:
- More than 72 hours notice: No penalty
- 48–72 hours notice: Note placed on your account; repeated occurrences may affect future offers
- Less than 48 hours notice or no-show: May result in suspension from the roster pending review
Professional conduct
By working with ASL Connection, you agree to:
- Adhere to the RID Code of Professional Conduct (or equivalent professional standard)
- Arrive on time and prepared for every assignment
- Maintain confidentiality of all assignment-related information
- Complete and submit Verification of Service forms when required by the client
- Maintain all required compliance documents in current status
- Notify ASL Connection immediately of any conflict of interest or ethical concern
Payment
ASL Connection processes interpreter payments after receipt of a completed, authorized invoice from the interpreter. Payment is typically processed within 30 days of invoice authorization. Interpreters are responsible for submitting accurate invoices including correct dates, times, and any additional charges.
HIPAA compliance
Interpreters working medical assignments must sign ASL Connection's Business Associate Agreement (BAA) prior to any medical assignment. All interpreters are expected to maintain confidentiality of any health information they encounter in the course of their work.
5. Intellectual property
All content on the ASL Connection website and portal — including text, design, logos, and software — is owned by ASL Connection LLC and protected by applicable intellectual property laws. You may not copy, reproduce, or distribute any content without our written permission.
6. Limitation of liability
ASL Connection acts as an intermediary between clients and interpreters. We are not liable for:
- The quality or outcome of interpreting services provided by independent contractor interpreters
- Damages arising from an interpreter's failure to appear or perform
- Errors in interpretation that occur during an assignment
- Consequential, indirect, or punitive damages of any kind
Our total liability for any claim related to our services shall not exceed the fees paid to us in connection with the specific assignment giving rise to the claim.
7. Indemnification
You agree to indemnify and hold harmless ASL Connection LLC, its owner, and agents from any claims, damages, or expenses (including reasonable attorney fees) arising from your use of our services, your violation of these terms, or your violation of any third-party rights.
8. Governing law and disputes
These Terms are governed by the laws of the State of Washington. Any dispute arising from these Terms or our services shall be resolved through binding arbitration in Pierce County, Washington, except that either party may seek injunctive relief in a court of competent jurisdiction.
9. Changes to these terms
We reserve the right to modify these Terms at any time. We will notify active users of material changes. Continued use of our services after changes are posted constitutes acceptance of the updated Terms.
10. Contact
Questions about these Terms? Contact us:
- Email: info@aslconnection.com
- Phone: (360) 797-9242
- Mail: ASL Connection LLC, 11432 131st Street Ct E, Puyallup, WA 98374